Frequently asked questions

GENERAL QUESTIONS

What makes Woofie products different?

Our products are designed with safety and style in mid. Each design features original artwork and is made with durable materials that are built for everyday adventures.
Are your products suitable for everyday use?

Yes! Our collars, harnesses, and leashes are designed for daily walks, playtime, travel, and lounging at home.
Where are your products designed?

All Woofie products are thoughtfully designed in Canada with both pets and their humans in mind.

Sizing & Fit

How do I choose the right size?

Please refer to our Size Guide.

We recommend measuring your dog's neck and/or chest before ordering for the most accurate fit.
What if my dog is in between sizes?

If your dog falls between sizes, we generally recommend sizing up for comfort and adjustability.
My puppy is still growing. What size should I buy?

We recommend choosing a size that allows room for adjustment while still providing a secure fit.
Can I use the same harness for different breeds?

Sizing is based on measurements rather than breed. Dogs of the same breed can vary significantly in size. Please refer to our Size Guide for additional information on how to measure.

Orders & shipping

How long will it take to process my order?

Orders are typically processed within 3-5 business days.
Do you offer tracking?

Yes. Once your order ships, you will receive a tracking number via email.
Do you ship internationally?

We currently ship to Canada and the United States only. Shipping availability and costs varies by location. Please check our Shipping & Returns Policy page for the latest information.
Can I change my order after it's been placed?

Please contact us as soon as possible. While we cannot guarantee changes, we will do our best to help before your order ships.

RETURNS & EXCHANGES

What is the return policy?

At this time, we do not offer refunds. Eligible returns are issued as store credit only.

Items may be returned for store credit within 30 days of delivery if they are:

  • Unused
  • Unwashed
  • Free of pet hair and odors
  • In their original condition & packaging
Can I exchange an item for a different size?

Yes! We offer size exchanges within 30 days of delivery. Items must be unused, unwashed, and in resellable condition.
Who pays for return shipping?

Customers are responsible for return shipping costs unless:

  • Item arrived damaged or an incorrect item was sent due to our error
Which items are not eligible for return or exchange?

Items that have been used, washed, damaged, contain pet hair or odors, or are not in their original packaging are not eligible for returns or exchange.
Can I return an item my dog has worn?

Unfortunately, no. To maintain quality and hygiene standards, returned items must be unused and in resellable condition.
What if I received a damaged or incorrect item?

Please contact us as soon as possible with your order number and photos of the item. We will work quickly to make it right.
Does Woofie reserve the right to refuse returns?

Yes. Woofie reserves the right to refuse any items (returns and exchanges) that does not meet our return requirements. For complete details, please visit our Shipping & Returns Policy page.

WOOFIE COMMUNITY

CAN MY DOG BE FEATURED ON YOUR SOCIAL MEDIA?

Absolutely! Tag us in your photos and videos for a chance to be featured.
Do you work with ambassadors and influencers?

We're always excited to connect with pet lovers. We currently do not have an Ambassador Program yet but stay tuned.

How can I contact customer support?

You can reach us through our Contact Us page or by emailing our support team at hello@woofie.ca.