Refund policy

Returns & Exchanges

Refund Policy

We do not offer refunds. Eligible returns are issued as store credit only.

Returns for Store Credit

Eligible items may be returned for store credit within 30 days of delivery.

To qualify, items must be:

  • Unused and unwashed
  • Free of pet hair, odors, stains, and damage
  • In their original condition and packaging
  • Received and approved by our team upon inspection

Store credit will be issued after the returned item has been received, inspected, and approved.

Size Exchanges

Need a different size? We offer size exchanges within 30 days of delivery.

To qualify for an exchange, items must be:

  • Unused and unwashed
  • Free of pet hair, odors, stains, and damage
  • In resellable condition
  • Returned with original packaging

Exchanges are subject to product availability.

If the requested size is unavailable, store credit may be issued at Woofie's discretion.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged; or
  • An incorrect item was sent due to our error.

Original shipping charges are non-refundable.

Non-Eligible Returns & Exchanges

The following items are not eligible for return or exchange:

  • Used or worn products
  • Washed products
  • Items with pet hair, odors, stains, or damage
  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the product
  • Photos of the packaging

Failure to notify us within this timeframe may affect our ability to assist with the claim.

Return Approval

All returns and exchanges are subject to inspection and approval.

Woofie reserves the right to refuse any return, exchange, or store credit request that does not comply with this policy.

Policy Updates

Woofie reserves the right to update or modify this policy at any time without prior notice. The policy in effect at the time of purchase will apply to your order.

Contact Us

For questions regarding shipping, returns, or exchanges, please contact our customer support team through our Contact Us page.