Shipping policy

Shipping

Order Processing

Orders are typically processed within 3-5 business days. During sales, holidays, promotions, or new product launches, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if applicable).

Shipping Times

Delivery times are estimates only and may vary depending on your location, carrier, weather conditions, customs processing, and other factors beyond our control.

Woofie is not responsible for shipping delays once an order has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, Woofie is not responsible for lost packages, delivery delays, or additional shipping fees. Please contact us immediately if you notice an error in your shipping address. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Woofie is not responsible for lost, stolen, or missing packages that have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly and file a claim where applicable.

Duties, Taxes & Customs Fees

International orders may be subject to duties, taxes, customs fees, or import charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.