Shipping

Order Processing

Orders are typically processed within 3-5 business days. During sales, holidays, promotions, or new product launches, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if applicable).

Shipping Times

Delivery times are estimates only and may vary depending on your location, carrier, weather conditions, customs processing, and other factors beyond our control.

Woofie is not responsible for shipping delays once an order has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, Woofie is not responsible for lost packages, delivery delays, or additional shipping fees. Please contact us immediately if you notice an error in your shipping address. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Woofie is not responsible for lost, stolen, or missing packages that have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly and file a claim where applicable.

Duties, Taxes & Customs Fees

International orders may be subject to duties, taxes, customs fees, or import charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.

Returns & Exchanges

Refund Policy

We do not offer refunds. Eligible returns are issued as store credit only.

Returns for Store Credit

Eligible items may be returned for store credit within 30 days of delivery.

To qualify, items must be:

• Unused and unwashed
• Free of pet hair, odors, stains, and damage
• In their original condition and packaging
• Received and approved by our team upon inspection

Store credit will be issued after the returned item has been received, inspected, and approved.

Size Exchanges

Need a different size? We offer size exchanges within 30 days of delivery.

To qualify for an exchange, items must be:

• Unused and unwashed
• Free of pet hair, odors, stains, and damage
• In resellable condition
• Returned with original packaging

Exchanges are subject to product availability.

If the requested size is unavailable, store credit may be issued at Woofie's discretion.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged; or
• An incorrect item was sent due to our error.

Original shipping charges are non-refundable.

Non-Eligible Returns & Exchanges

The following items are not eligible for return or exchange:

• Used or worn products
• Washed products
• Items with pet hair, odors, stains, or damage
• Final sale or clearance items
• Customized or personalized products
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the product
• Photos of the packaging

Failure to notify us within this timeframe may affect our ability to assist with the claim.

Return Approval

All returns and exchanges are subject to inspection and approval.

Woofie reserves the right to refuse any return, exchange, or store credit request that does not comply with this policy.

Policy Updates

Woofie reserves the right to update or modify this policy at any time without prior notice. The policy in effect at the time of purchase will apply to your order.

Contact Us

For questions regarding shipping, returns, or exchanges, please contact our customer support team through our Contact Us page.